I received the following email this morning from Bill Groome, the owner of Madhatter Magic Shop, about whom I’ve written previously and who has posted several comments on my blog (along with one of his employees) which if anything make him look even worse than what I wrote about him:
It has been a while. Hope this email finds you well.
There is a blog about myself and my business that categorizes me as a “crook and a liar”. This blog is designed and tagged in such a manner as to follow my business on search engines. The blog is intended to smear myself and damage my business. The blog contains inaccurate information of which I have evidence to the contrary.
Here is the blog: http://blog.kamens.us/2010/03/08/bill-groome-owner-of-madhatter-magic-shop-lies-to-me-about-a-product-and-then-refuses-to-refund-my-money/
I have copied Mr. Kamens on this email so that he is fully aware of my intent. I wish to file a lawsuit against Mr. Kamens for damages.
I will call you this afternoon to discuss this matter, or feel free to call me at your convenience.
Mr. Groome, since I know you read my blog, I will offer you my response here.
Executive summary: Snort my taint. (h/t Ken @ PopeHat)
I hope that by now Mr. Elliott has explained to you that you have no grounds whatsoever for any sort of legal action against me, and that such action would be so obviously frivolous that you would most likely end up not only losing, but paying my legal fees and expenses as well.
Have you ever heard of the “Streisand effect“? If not, I suggest you read up on it. Your annoyance now about the fact that my blog posting about you shows up right below your web site in search results pales in comparison to how bad you’ll be made to look all over the Internet if you sue me.
Don’t waste your money paying your lawyer to send me a threatening letter. It didn’t work for the last guy to try that, and it won’t work for you.
Please be advised that since you have threatened legal action against me, I will treat all past and future correspondence from you or anyone representing you as public records and publish them as I see fit.
Let me offer you some advice, which I’m sure you won’t take:
Admit that you gave me inaccurate information about a product. Admit that you should have fully refunded my money because of your error. Admit that you treated me rudely. Admit that you should not have threatened to sue me. Apologize. Promise to try to do better in the future.
If you do these things, then I will post your apology at the top of my blog postings about you, and that will undo some of the damage that you have done to your own reputation by treating me the way you have.
That is the best outcome you can hope for at this point. If your lawyer is any good, he’ll give you the same advice.
UPDATE [February 6, 2012]: As it turns out, I’m not the only documented case of Bill Groome being rude to a dissatisfied customer, nor of Groome responding to a negative review by threatening to sue. See also: