hotels.com hides taxes and fees, won’t disclose, has terrible customer service
[October 17, 2021 update here.] July 8, 2021 Adam Jay, PresidentHotels.com5400 LBJ Freeway, Suite 500Dallas, TX 75240 Dear Mr. Jay, On May 5, 2021, I reserved a room through hotels.com for June 20-22 at the Washington Square Hotel in New York City. My confirmation number was [elided]. On June 22, I learned that NYC Mayor… Read More »