I recently booked a stay at a motel through hotels.com. The night I checked in, hotels.com sent me email asking me to rate my check-in (literally, the subject line said, “How was your check-in, Jonathan K?” and the body of the email said “How’s your trip going, Jonathan Kamens? Rate your check-in experience.”). Thinking that’s… Read More: Why you can’t trust hotels.com customer ratings »
On October 15, 2021, I received this email from Hotels.com: Those of you who’ve been reading my blog know that I‘ve been demanding this since June. Even emailing the president of the company didn’t help. After that failed, I filed a complaint with the New York Attorney General’s office. That, too, was fruitless. They forwarded… Read More: Hotels.com refunds illegal New York City hotel occupancy tax after… »
[October 17, 2021 update here.] July 8, 2021 Adam Jay, PresidentHotels.com5400 LBJ Freeway, Suite 500Dallas, TX 75240 Dear Mr. Jay, On May 5, 2021, I reserved a room through hotels.com for June 20-22 at the Washington Square Hotel in New York City. My confirmation number was [elided]. On June 22, I learned that NYC Mayor… Read More: hotels.com hides taxes and fees, won’t disclose, has terrible customer… »