Great news, y'all. You get two "Why is @Amtrak service so terrible?" stories in one day! How exciting! (See the last installment at https://twitter.com/jikamens/status/1407335005450342403) #TrainTwitter 1/ I'm taking the Acela home tonight, so I figured hey, what the heck, I'll use one of my upgrade coupons to hop into first class and enjoy unbridled Acela… Read More: Another another bad user experience from Amtrak »
It's time for my next installment of "Why is @Amtrak service so terrible? It doesn't need to be this way." Check out the last chapter at https://twitter.com/jikamens/status/1217620947781541889. Today's topic: how to make a pre-trip Covid-19 check form as difficult as possible to fill out. #TrainTwitter 1/ I got a notification on my phone that I… Read More: Yet another bad user experience from Amtrak »
I recently wrote about a series of poor experiences I had with Amtrak and most notably about their horrendous response to my feedback about those experiences. I decided to send a complaint letter to the CEO of Amtrak. Of course, I knew the CEO was never going to see my letter, but every large corporation… Read More: Thanks, Amtrak, for demonstrating how to apologize badly »
Due to a tragic accident on December 5 in which an Amtrak worker was electrocuted, Amtrak’s Northeast Corridor service was negatively impacted throughout the day, with many trains delayed or canceled. I was scheduled to take an Amtrak train from New Haven, CT to Boston, MA on the evening of December 5. Because of the… Read More: Amtrak classifies valid customer feedback as “venting,” ignores it »
Last week, I left my laptop on a train when disembarking in Boston. Today, Amtrak called to tell me they’d found it and I could come to the station to pick it up. A big shout-out to Amtrak for doing the right thing.