American Airlines still bites
A little over a month ago, I posted a letter I sent to American Airlines about a bad experience my family had on an international flight. I’ve received the following woefully inadequate response:
Author Archives: jik
Why I will no longer buy from Netgear
I bought a Netgear wireless router (model WGR614v7) early in May 2007 so that I could use WiFi at home. I’ve since exchanged it for a Linksys wireless router, and I will never purchase another Netgear product. Here’s why…
State of Ohio screws up, scapegoats intern
Recently, a backup tape containing over 800,000 unencrypted names and social security numbers for Ohio taxpayers and state employees was stolen from the car of Jared Ilovar, a 22-year-old college student working for the state as an intern.
Would you buy from these people?
Seen this morning on a truck which claimed to be from a company called “Assorted Stone & Cabinet”: “COVER CONNETICUT & MASSECHUSETTE” There was also a lot of Chinese writing on the truck, so one might reasonably assume that the company is owned by people who are not native English speakers. Nevertheless, maybe they could… Read More »
Computers that feel pleasure
Apparently, the United States Postal Service has made a remarkable breakthrough in artificial intelligence. This evening, I bought stamps from an USPS Automated Postal Center (APC) kiosk. As I was leaving after completing my purchase, the kiosk bid me farewell with the following message: “It was my pleasure to serve you.” Remarkable!
FCC still can’t figure out what the hell to do about junk faxes
I previously wrote about this in November 2005. Things have not improved. My newest attempt to shake things up:
“The No Asshole Rule”
I recently won a contest at www.trenchmice.com, and one of the prizes I received was the recently released book by Robert I. Sutton, Ph.D., The No Asshole Rule — Building a Civilized Workplace and Surviving One that Isn’t. It’s a fabulous book, and one I heartily recommend.
Haunted email servers
I think there must be ghosts haunting the world’s email servers this week or something, because in the few days, I’ve had three different surreal email incidents.
American Airlines bites
July 6, 2007 Customer Relations American Airlines Post Office Box 619612 MD 2400 DFW Airport, TX 75261-9612 To whom it may concern: I am writing to complain about the unsatisfactory experience my family had on recent American Airlines flights.
Lost baggage, take 2
July 6, 2007 Continental Airlines, Inc. Post Office Box 4607-NHCCR Houston, TX 77210-4607 To whom it may concern: I am writing about your handling of my delayed baggage on a recent Continental flight.