I recently decided to send a bottle of Scotch to a friend as a gift. Guess what? You Can’t Do That. FedEx, UPS and the USPS all refuse to accept packages containing alcoholic beverages. FedEx and UPS both said that a license is required to ship alcoholic beverages. The USPS simply says that alcoholic beverages… Read More »
I just sent this letter to the CEO of Sprint to tell him how his company permanently lost me as a customer.
Take a look at http://www.trenchmice.com/. It’s a new site which I’d describe as an “enlightened” version of www.f*edcompany.com. One major difference is that people are encouraged to post about not only companies where bad things are happening, but also about companies where things are going well. Furthermore, there’s a clever community moderation system which keeps… Read More »
Four teens were killed, and a fifth critically injured, in a single-vehicle car accident in Leicester last Friday night. The driver of the car was traveling at over twice the speed limit. The local high school principal was quoted in the paper as saying, “It’s not like they did anything wrong.” I just sent the… Read More »
I’m hiring IT Engineers to work for me at Tamale Software. Tamale is a great place to work, with great people, a great product, and a great senior management team. If you’re smart and multi-talented, and your friends are always asking you to help them with their computer problems, then this may be the job for… Read More »
I recently needed to figure out how to make a Windows XP machine connect to a particular VPN automatically on reboot, before anyone logged into the machine. I eventually managed to assemble bits and pieces of information floating around the net into a working solution to the problem, but it wasn’t completely addressed in any… Read More »
As I wrote in my last blog entry, my family dealt with a one-day delay in our return flight from Florida by spending the day at Disney World. This was my first visit to Disney World as an adult, and I’ve gotta tell you… for a customer service cynic like me, it’s an experience like… Read More »
I’m always posting here about negative customer service experiences. Fr a change, I recently had an experience that was so positive that I wanted to write about it as well. I want to tell you about my recent experience with JetBlue. Yes, JetBlue.
I just left a job, with plans to start a new one in two weeks. On my last day, I was given a “Separation From Service Exit Interview” form to fill out if I wished to do so. The form has a series of ten questions in which I am asked to rate various aspects… Read More »
The news media and the net are awash in opinions about Gerry and Julie Kulesza, the couple whose 3-year-old daughter Elly threw such a tantrum before take-off on an AirTran flight that the airline removed them from the flight.