Author Archives: jik

Dear Microsoft, please stop stonewalling me and fix my broken Skype subscription

I sent the following letter via certified mail this morning: May 23, 2017 Bradford L. Smith, President Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 Dear Mr. Smith, I have been trying to get an Office 365 / Skype issue resolved for over two and a half months. Your customer support representatives have alternated between… Read More »

Lessons learned from DIY Microsoft Surface Pro 4 screen replacement

I just replaced a shattered screen on a Microsoft Surface Pro 4. This was not only my first time replacing a Surface screen, it was my first time replacing a smart-phone or tablet screen of any sort. Before doing the replacement, I attended YouTube University, watching several relevant videos. For example: Surface Pro 4 Screen Repair… Read More »