You may have heard that 3M changed the formula for its Scotchgard products a number of years ago after it was revealed that they were causing significant environmental damage (well, it’s actually much worse than that, but that’s the basic idea). The new Scotchgard doesn’t work as well as the old one did. Apparently, none… Read More »
A couple months ago, I posted here about the defective American Leather sleeper sofa sold to us by Jordan’s Furniture. In a nutshell, the sofa had a design defect — zippers were used to hold the seat-back cushions but weren’t strong enough to bear the weight — which caused our sofa to break; Jordan’s charged… Read More »
My wife was involved in an auto accident last September which was not her fault — she opened the door of her parked car after confirming that no one was coming, and another driver came whipping around a corner and hit her door. Her insurance company found her liable for the accident and issued an… Read More »
Yesterday, I decided I wanted to unsubscribe from one of the e-newsletters published by SANS, which bills itself as, “the most trusted source for computer security training, certification and research.” There were no instructions in the e-newsletter for how to unsubscribe, so I went to their Web site. It told me that I had to… Read More »
Dear Mr. [elided], I enjoyed your recent letter about the direct and indirect ways in which CJP has positively affected your life. Many in the Jewish community don’t realize how pervasive and beneficial CJP’s influence is, and I think it is extremely valuable to occasionally remind people. Your letter was an especially persuasive and effective… Read More »
By now, most of you have probably seen the new E*Trade commercial in their talking baby series, “Baby – Girlfriend”. If not, go watch it now and then keep reading. I watched the ad when it first came out, and I’ve watched it several times since then, and it makes me laugh every time. It’s… Read More »
March 8, 2010 Credit Card Services Post Office Box 7092 Bridgeport, CT 06601 Account Number XXXX XXXX XXXX XXXX I am writing to dispute the following charge: 01/29 02/01 85456110031701887007089 MAD HAT INTERNATIONAL COLUMBIA SC 18.45 Before making this purchase, I contacted the merchant and asked specific questions about the product I was considering purchasing,… Read More »
Recently, the JanSport backpack I’ve been using for many years broke — the pull tab broke off of one of the zippers. JanSport packs have a lifetime warranty. Following the instructions on the JanSport Web site, I sent the pack in for repair or replacement. The Web site promised a turnaround time of about two… Read More »
I received in the mail today responses to my complaint about St. Elizabeth’s from Tufts Health Plan and the Division of Health Care Quality of the Massachusetts Department of Public Health. It’s not terribly surprising that St. Elizabeth’s lied to Tufts and the DPH just like they lied to us. After all, once they made… Read More »
March 4, 2010 Janet Davis Patient Relations Coordinator St. Elizabeth’s Medical Center 736 Cambridge Street Brighton, MA 02135-2907 Dear Ms. Davis, My wife received your response, dated February 12, to my January 26 letter to John Holiver. When coupled with the problems which prompted our letter, your appalling response is enough to convince us to… Read More »