Coining a new phrase
While discussing with my wife a product which is so poorly designed that it’s an absolute marvel that it made it to into manufacturing: “The team that designed this was definitely a few monkeys short of infinity.”
Author Archives: jik
Newton’s Honda Village enters the Hall of Shame
[You can read the whole series of Honda Village postings here.] My wife and I were pleased by the experience we had about six months ago buying a Honda Odyssey from Honda Village in Newton, MA. Certainly, Honda Village was a lot more pleasant than Herb Chambers Honda of Boston, the other dealership with which… Read More »
Why not to donate to The March of Dimes
On November 26, I contacted The March of Dimes through a form on their Web site, asking them to remove me from their postal mailing list. (This was not because of a specific grievance against The March of Dimes; I’m trying to get us removed from all mailing lists to reduce wasted time dealing with… Read More »
Bad customer service is bad for business
Shortly after I went after Sprint for horrendously bad customer service, their CEO stepped down as the company was about to announce yet another bad quarter. Shortly after I went after Motorola for horrendously bad customer service and deceptive marketing, their CEO was replaced after the company announced another bad quarter. This is not coincidence.
Seen in today’s Boston Herald…
Apparently, the reporter knows how to spell, even if the headline writer doesn’t. Or maybe the headline writer is trying to suggest that Mitt Romney is more of a man than the other candidates?
Judge Tuttman unfairly vilified
I sent this letter to the editor to the Boston Herald three days ago:
Green Card process benefits no one but the lawyers
I’m sitting in a meeting right now discussing Green Card labor certification, which is the first step in the process to get one of the people who works for me his Green Card. I am having the same reaction today that I had the last time I want through this… The Green Card process seems… Read More »
Abject apologies from the USPS
In response to my complaint to the US Postal Service about delayed mail and their handling of it, I have received two letters. I also received a couple of phone calls, during which I informed the callers that I had no time to discuss my complaints with them on the phone, so if they had… Read More »
Motorola inducted into the jik Bad Customer Service Hall of Shame
Several months ago, my wife and I decided it was time to replace our old VTech cordless phones (one base and four handsets, one for each floor of the house). I compared what was on the market to our desired features and selected the Motorola MD781 base unit and three MD71 expansion handsets, for a… Read More »
Sprint pays up!
As I noted before, I was awarded a default judgment against Sprint for over $800 in small claims court. As of a month after the judgment, they still hadn’t paid or showed up in court, so at the payment hearing the court issued me a Capeas (i.e., a document allowing me to have the CEO… Read More »