And this is why we wouldn’t let anyone interview our daughter this summer…
http://www.cnn.com/2009/LIVING/10/16/colorado.balloon.media.spotlight/index.html ’nuff said.
Category Archives: Consumer activism
Product recommendation: Skip Hop’s “Pronto” diaper changing kit
Much of what I attempt to pass off as useful content on my blog is criticism of products and companies that, in my opinion, just don’t measure up. I have very high standards, which means that I’m often disappointed. However, it also means that when I’m happy with a product and recommend it, you should… Read More »
One service offer from Chase, 16 problems, 3 clueless customer support representatives
October 16, 2009 James Dimon Chairman and CEO JPMorgan Chase & Co. 270 Park Avenue New York, NY 10017-2070 Dear Mr. Dimon, This letter concerns my Chase Visa card, account number **** **** **** ****. I am writing to describe to you Chase’s recent abject failure to provide me and others with a minimally acceptable… Read More »
American Express has a definition of “electronically” I haven’t heard before
I recently received a letter from American Express confirming that I’d enrolled in online bill payment. I received the letter on paper, in an envelope, with a stamp on it, in the mailbox on my porch. The final sentence of the letter, all the way at the bottom, below the signature, reads as follows: You… Read More »
The most obscene “guilt mailing” I’ve ever seen
You’ve all gotten them, right? An envelope, or sometimes even a box, from some alleged charity you’ve never heard of before. You open it up and discover personalized mailing labels, greeting cards, a notepad, a tree ornament, a cheap electronic doodad, a coin, or whatever, along with a plea to send a donation. The… Read More »
Honda Village continues to send me junk mail in deceptive envelopes
[You can read the whole series of Honda Village postings here.] Since I first wrote about them in June, Honda Village has sent me many more pieces of junk mail enclosed in envelopes that do not have their name or return address on them and that have been intentionally designed to make the recipient think… Read More »
HP: “It’s customers like you who make HP the company it is today.”
Those of you who have been reading my blog for a while know that I am not much of an HP fan, to say the least (see here and here). Given that, imagine how amused I was to receive this recently in the mail (yellow highlighting added by me): “It’s customers like you who make… Read More »
Home Depot makes good
First, Home Depot told me I was buying 1.44 square yards of carpet when I was actually buying 26.6 square yards. Then, it turned out that they’d only given me 20 square yards of carpet, not the 26.6 square yards I paid for. Apparently, somebody there has at least a bit of a clue about… Read More »
No good deed goes unpunished, Home Depot edition
Following up on my previous blog posting, I just sent this letter to The Home Depot (pay special attention to the part I’ve emphasized in red): October 2, 2009 Store Manager The Home Depot 615 Arsenel Street Watertown, MA 02471 To whom it may concern: This letter concerns a purchase whose receipt bar code is… Read More »
(not) Taking advantage of math-challenged Home Depot employees
A few days ago, I went to Home Depot to buy a big roll of outdoor carpet — 12′ x 20′ — for our back yard. After rolling and cutting the carpet and wrapping it in cellophane, one of the two sales associates assisting in this endeavor whipped out a calculator, punched in a few… Read More »