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It gives me great pleasure today to write not about yet another bad consumer experience, but rather about an awesome one.
Category Archives: Consumer activism
When you need to do THIS to get people to read your circulars, you know you’re in trouble
I got a big envelope in the mail recently which had this on the back: and this on the front:
Fraudulent charity warning: Macular Degeneration Association / American Medical Research Organization
April 25, 2008 Bill McCollum Attorney General The Capital PL-01 Tallahassee, FL 32399-1050 E-mail: ag.mccollum@myfloridalegal.com Dear Mr. McCollum: I am writing to bring to your attention a fraudulent charity that is operating out of Florida and scamming well-meaning individuals. I received a solicitation yesterday for an organization calling itself “Macular Degeneration Association” and which identifies… Read More: Fraudulent charity warning: Macular Degeneration Association / American Medical Research… »
C5280: seeing light at the end of the tunnel
2:44pm: I faxed my Chapter 93a demand letter to HP. 3:48pm: My case manager left voicemail asking me to fax him copies of my receipts. 4:59pm: I faxed the receipts. 5:30pm: My case manager called. He agreed to refund my money. However…
MGL Chapter 93a demand letter to HP about my C5280
__ ___ Street ____, __ _____-____ E-mail: jik@alum.mit.edu Fax: ___-___-____ Phone: ___-___-____ April 14, 2008 Hewlett-Packard Fax: ___-___-____ Ref: HP case manager ID # __________ (previously __________) To whom it may concern: This is a demand letter as required by Chapter 93a of the General Laws of Massachusetts.
HP C5280 quality vs. CVS quality
One of my loyal readers asked what exactly I was illustrating with the scans I posted from a print generated by my C5280. Here’s the scan I posted yesterday, next to a scan of a print I made at CVS: C5280 print CVS print
HP still won’t fix my C5280 or give me my money back
A brief recap, for people who don’t want to read all of my blog postings about this problem: My HP C5280 printer doesn’t print photos properly. HP has sent me two replacement printers and four or five replacement ink cartridges, none of which have solved the problem. I have wasted around seven hours of my… Read More: HP still won’t fix my C5280 or give me my… »
Why won’t my HP C5280 All-In-One print decent photos?
In August 2007, I bought an HP PhotoSmart C5280 that wouldn’t work with my Mac, because HP shipped buggy software and didn’t bother to actually tell anyone, and I had to jump through ridiculous hoops to find and install the fixed software. When I started trying to print photos, which was the primary use for… Read More: Why won’t my HP C5280 All-In-One print decent photos? »
I am *so* switching to PalmOS or BlackBerry when my Windows Mobile phone contract expires…
What kind of idiot designs a phone so that when it updates your clock for daylight saving time at two in the morning, it lets out a loud chime to let you know about it?! Did I really need to be woken up at two in the morning because my phone was so proud of… Read More: I am *so* switching to PalmOS or BlackBerry when my… »
Two MBTA complaints for the price of one
This morning’s complaint: