I recently attempted to buy a couple pairs of jeans from Sears through their Web site, an attempt which failed spectacularly, as did my attempts to get Sears to fix it. Also, it turns out that not only does Sears spam people who order through their Web site, but they keep doing it after they’ve… Read More »
The Perkins School for the Blind used to be on the list of charitable organizations which my wife and I support. At some point I donated to them on-line through their Web site, providing my email address at that time so that they could send a receipt via email. They subsequently used that address to… Read More »
In my ongoing quest to find a brick-and-mortar or Web merchant from which I can easily and conveniently buy Levi’s jeans in my size, I decided to try going right to the source: www.levisstore.com.
My loyal readers may recall my previous complaint about HP’s bungled attempt to support the Mac with its C5280 all-in-one printer. Unfortunately, my difficulties with this printer didn’t end there. Below is the letter I recently sent to HP’s CEO about the ongoing saga of my attempt to completely the presumably simple task of purchasing… Read More »
Just sent this letter to Citizens Bank. Not holding my breath for any sort of meaningful response, but what the heck… Dana Drago Vice Chairman, Retail and Business Banking Citizens Bank One Citizens Plaza Providence, RI 02903 Dear Ms. Drago, I am writing to bring to your attention a serious deficiency in Citizens Bank’s Internet… Read More »
When I need to buy a new pair of jeans, I walk into the store, find a pair of Levi’s with a 34-inch waist and a 30-inch inseam, pay for it, and walk out. Seems simple, right? So why doesn’t Target sell Levi’s in my size at their Watertown, MA store? So why doesn’t Target… Read More »
[You can read the whole series of Honda Village postings here.] My wife and I were pleased by the experience we had about six months ago buying a Honda Odyssey from Honda Village in Newton, MA. Certainly, Honda Village was a lot more pleasant than Herb Chambers Honda of Boston, the other dealership with which… Read More »
On November 26, I contacted The March of Dimes through a form on their Web site, asking them to remove me from their postal mailing list. (This was not because of a specific grievance against The March of Dimes; I’m trying to get us removed from all mailing lists to reduce wasted time dealing with… Read More »
Shortly after I went after Sprint for horrendously bad customer service, their CEO stepped down as the company was about to announce yet another bad quarter. Shortly after I went after Motorola for horrendously bad customer service and deceptive marketing, their CEO was replaced after the company announced another bad quarter. This is not coincidence.
In response to my complaint to the US Postal Service about delayed mail and their handling of it, I have received two letters. I also received a couple of phone calls, during which I informed the callers that I had no time to discuss my complaints with them on the phone, so if they had… Read More »