Please help other people in need because of COVID-19

Cross-posted from: Listen up! If you are even a little bit financially secure right now, it’s time to #PayItForward and help people who are facing homelessness, starvation, and serious illness because of #COVID19. Here’s a great way to do that. 1) Figure out how much money you can give other people weekly until we’re past… Read More: Please help other people in need because of COVID-19 »

My response to absurd denial letter from Tufts Health Plan

Tufts Health PlanAttn: Member Appeals To whom it may concern: I am writing about the letter I received today from Cigna Health Management for myself, participant ID [elided] and reference code [elided]. To be frank, this letter is the worst, most impenetrable, absurd blob of insurance-company doublespeak I have encountered in many years. I am… Read More: My response to absurd denial letter from Tufts Health Plan »

Fleeced by a scammy web site, Paypal acts quickly to fix it

Recently our toaster broke, and although we have a “spare” toaster (long story), my wife and the kids all hate it and insisted that we replace the broken toaster, which they apparently absolutely adored, with a new one of exactly the same model. The old toaster had an unfortunate habit of its feet falling off… Read More: Fleeced by a scammy web site, Paypal acts quickly to… »

Thanks, Amtrak, for demonstrating how to apologize badly

I recently wrote about a series of poor experiences I had with Amtrak and most notably about their horrendous response to my feedback about those experiences. I decided to send a complaint letter to the CEO of Amtrak. Of course, I knew the CEO was never going to see my letter, but every large corporation… Read More: Thanks, Amtrak, for demonstrating how to apologize badly »

Review: Fitbit Ionic vs. Garmin Forerunner 35

I recently replaced my Fitbit Ionic, which I wore for a couple years, with a Garmin Forerunner 35. Before the Fitbit, I wore two different Pebble models, so I’ve had long-term experience with four different fitness smart-watches. Here are my thoughts about both watches and how they compare. A good overall framing for this review… Read More: Review: Fitbit Ionic vs. Garmin Forerunner 35 »

Amtrak classifies valid customer feedback as “venting,” ignores it

Due to a tragic accident on December 5 in which an Amtrak worker was electrocuted, Amtrak’s Northeast Corridor service was negatively impacted throughout the day, with many trains delayed or canceled. I was scheduled to take an Amtrak train from New Haven, CT to Boston, MA on the evening of December 5. Because of the… Read More: Amtrak classifies valid customer feedback as “venting,” ignores it »