Fleeced by a scammy web site, Paypal acts quickly to fix it

Recently our toaster broke, and although we have a “spare” toaster (long story), my wife and the kids all hate it and insisted that we replace the broken toaster, which they apparently absolutely adored, with a new one of exactly the same model. The old toaster had an unfortunate habit of its feet falling off… Read More: Fleeced by a scammy web site, Paypal acts quickly to… »

Thanks, Amtrak, for demonstrating how to apologize badly

I recently wrote about a series of poor experiences I had with Amtrak and most notably about their horrendous response to my feedback about those experiences. I decided to send a complaint letter to the CEO of Amtrak. Of course, I knew the CEO was never going to see my letter, but every large corporation… Read More: Thanks, Amtrak, for demonstrating how to apologize badly »

Review: Fitbit Ionic vs. Garmin Forerunner 35

I recently replaced my Fitbit Ionic, which I wore for a couple years, with a Garmin Forerunner 35. Before the Fitbit, I wore two different Pebble models, so I’ve had long-term experience with four different fitness smart-watches. Here are my thoughts about both watches and how they compare. A good overall framing for this review… Read More: Review: Fitbit Ionic vs. Garmin Forerunner 35 »

Amtrak classifies valid customer feedback as “venting,” ignores it

Due to a tragic accident on December 5 in which an Amtrak worker was electrocuted, Amtrak’s Northeast Corridor service was negatively impacted throughout the day, with many trains delayed or canceled. I was scheduled to take an Amtrak train from New Haven, CT to Boston, MA on the evening of December 5. Because of the… Read More: Amtrak classifies valid customer feedback as “venting,” ignores it »

Carolyn Hax currently broken in comics aggregator; please complain to WaPo

The comics aggregator is currently unable to display Carolyn Hax columns because the Washington Post RSS feed that the aggregator uses to find out about Carolyn’s columns has been broken for several days. I have complained repeatedly to the Post’s customer service department but they have not acknowledged my complaint or addressed the problem. I… Read More: Carolyn Hax currently broken in comics aggregator; please complain to… »