(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) There’s an old Dilbert strip where the boss makes his disdain for his employees so clear that Dilbert blurts out, “Good Lord! You’ve stopped even pretending to be on our side!” This is what came to mind to me today when I realized that U.S. Airways has stopped even… Read More: U.S. Airways stops pretending to care about its customers »
UPDATE (June 30, 2013): I no longer believe this review from 2009 to be an accurate representation of the quality of service provided by PayFlex. Please see my more recent posting for an explanation. Feel free to post comments there; comments on the review here have been disabled.
Reprinting without comment (except some emphasis) an email message I received this morning: From: “do_not_reply@mbta.com” <do_not_reply@mbta.com> To: jik@kamens.brookline.ma.us Cc: chowze@mbta.com Subject: Thank you for contacting the MBTA Date: Thu, 22 Jan 2009 10:38:28 -0500 We appreciate your business and value your feedback. A customer service issue was logged on 2007-05-22 at 10:35:05 A tracking number… Read More: MBTA Customer Service Time Warp »
The Magnetic Laundry System’s manufacturer tries to convince me that my debunking of it is unfounded. Hilarity ensues.
Recently, while browsing for eCards to send on care2.com, I was presented with an ad for nomoredetergent.com, a Web site which claims to sell a “Breakthrough Invention Which Washes Your Clothes For Free Without Toxic Chemicals, Saves Your Family’s Skin Health, and Your Money!” The “invention” they sell is two magnets encased in rubbery plastic,… Read More: Magnetic Laundry Scam »
We just received an email message from Comcast which read in part as follows: Comcast Doubled Your Speed for Free! Great news! As a Performance customer, we just doubled your speed for free! And with PowerBoost®, you now have downloads up to 15 Mbps! The fastest fast from the new Comcast High-Speed Internet is now… Read More: Comcast rolls out DOCSIS 3.0 in Boston, upgrades customers for… »
I received on December 26 this response to the complaint I sent on December 22: Thank you for your e-mail regarding the Brighton, MA CVS/pharmacy location. I am able to help you with this matter. Please accept my apology for the condition of our Exterior Grounds. I have contacted [name elided], District Manager and made… Read More: CVS response to complaint about unshoveled sidewalk »
November 14: Complaint letter sent to Citi Smith Barney. December 9: Citi Smith Barney responds. December 12: A different person at Citi Smith Barney responds again: “This is to acknowledge receipt of your November 14, 2008 correspondence… We are in the process of reviewing the situation and will report back to you as soon as… Read More: More Citi Smith Barney incompetence »
I recently received a letter from a local non-profit institution about their “2009 Annual Gala”. It reads, in part: This year, we will present the Adbook [sic] in an exciting new virtual (electronic) format. Rather than a printed book, the Adbook contents will be presented during the Gala both as a mural display and as… Read More: “Virtual” ad book for fundraising dinner? »
Just sent this to CVS through their Web site: Getting you folks to shovel the sidewalk next to your parking lot along Foster Street is like pulling teeth every single winter. It shouldn’t be. The sidewalk doesn’t move, or change, or grow, or shrink from year to year. It’s going to be there every winter,… Read More: CVS drops the ball on shoveling its sidewalk yet again »