Tag Archives: Bob Sutton

Continental (now United) up to its old tricks, losing children and not caring until the media gets wind of it

Bob Sutton writes about how earlier this summer, United Airlines (which is the merger of the old United and Continental) lost a 10-year-old girl. Aside from the exact details of how they lost her, the story is surprisingly similar to what happened to my daughter in 2009. It is depressing, but not surprising, to learn… Read More »