Flying on United wasn’t entirely bad, but poor policies and procedures or failures to follow them caused several problems that could have been avoided, including a violation of passenger privacy.
Bob Sutton writes about how earlier this summer, United Airlines (which is the merger of the old United and Continental) lost a 10-year-old girl. Aside from the exact details of how they lost her, the story is surprisingly similar to what happened to my daughter in 2009. It is depressing, but not surprising, to learn… Read More »
I took my ten-year-old daughter to Boston Logan Airport this morning to put her on a Continental flight to Cleveland, where my in-laws live, as an unaccompanied minor. The gate agent took all the paperwork and escorted my daughter down the jetway, and then proceeded to put her on the wrong airplane. There were two… Read More »