Comcast responds with more of the same bad service
Less than a day after I posted my letter to my blog, and before the printed letter even reached Comcast, I received an emailed response:
Tag Archives: Comcast
Comcast drops the ball yet again
April 13, 2009 Mitch Bowling General Manager and Senior Vice President, Online Services Comcast One Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103-2838 Dear Mr. Bowling, Today, my wife received at her Comcast email address, elided@comcast.net, your email message with the Subject line “Apology for Service Disruption”. My wife’s email address is a secondary address… Read More »
Comcast rolls out DOCSIS 3.0 in Boston, upgrades customers for free
We just received an email message from Comcast which read in part as follows: Comcast Doubled Your Speed for Free! Great news! As a Performance customer, we just doubled your speed for free! And with PowerBoost®, you now have downloads up to 15 Mbps! The fastest fast from the new Comcast High-Speed Internet is now… Read More »
Comcast lies about the speed of its high-speed internet offering
I wrote previously about how absurd it was that Comcast was selling a 6 Mbps internet connection whose upload speed was only 384 Kbps. As shown in the email exchange below, the problem was even worse than I thought — the speed of my connection was only 4 Mbps. After several rounds of arguing with… Read More »
Sign up for Comcast, kill trees
I have received no response to the letter below, which I sent to Comcast over a week ago. I can’t say that I’m terribly suprised. My opinion about Comcast continues to plummet. Names preserved to embarrass the guilty.
Comcast: The bloom is off the rose
I wrote previously about my positive experience switching from Speakeasy DSL and Verizon POTS service to Comcast High-Speed Internet and Digital Voice. I’m sorry to say that I’ve had a number of rather bad interactions with Comcast since that rosy day. I’m not sure I can remember all of them, but here are some:
Review: Comcast High-Speed Internet and Digital Voice®
I recently switched from Speakeasy DSL and a Verizon land line to Comcast High-Speed Internet and their Digital Voice® local phone service. The executive summary is that I’m very happy so far.