Rollout of new Massachusetts unemployment site handled poorly for people with multiple email addresses
Telling people “Your email addresses on the two sites need to match!” without telling them what to do if they don’t is a user-hostile act.
Tag Archives: DUA
New Massachusetts unemployment insurance employer Web site crashes and burns upon launch
(Simulblogged at universalhub.com.) The Commonwealth of Massachusetts has a convoluted(*) unemployment insurance system, under which employers are required to make various quarterly and annual filings and quarterly payments involving at least two different state agencies. This system is administered by the Department of Unemployment Assistance (DUA), who decided to replace their old, paper-based system with… Read More »