Lowe’s continues to be unable to ship online orders reliably and unable to provide timely, effective customer service. Also, they promise refunds and then don’t issue them. Zero stars, do not recommend.
My letter today to the CEO of Lowe’s: June 27, 2020 Marvin Ellison, CEOLowe’s Companies, Inc.1000 Lowe’s BoulevardMooresville, NC 28117 Dear Mr. Ellison, While I understand the challenges businesses face in providing service to customers in the midst of a pandemic, there comes a time when service is so poor that even in these times… Read More »
Dear Lowe’s, I like you better than Home Depot because your customer service is better than theirs. Or, at least, I thought it was. Perhaps I was wrong. When a customer orders a product through your web site, it is not OK to wait nine days before calling to inform the customer that the product… Read More »