Dear RCN, I’ve been an RCN internet customer for five years. You are superior to Comcast, the other provider on my street (and thank God I have access to two providers, when so many people don’t!) in many ways. In other ways, you were superior to Comcast when I signed up, but since then you’ve changed your policies and… Read More »
In response to my recent letter to Comcast, I received a call from a friendly woman named Nancy in Comcast’s New England executive customer care office. The call went pretty much how I expected. She had read my letter and understood what I was upset about, but she let me vent at her about the… Read More »
Comcast was charging me $95 per month for internet and phone service. That was too much. I got them to lower it to $75 per month, but I had to pay extra for all non-local and long-distance calls. That was still too much. They raised the equipment charge for my cable modem from $3 to… Read More »