We were out of town from August 9 through August 13, and I put a hold on our mail delivery during that time through the USPS Web site. The following letter tells what happened next:
August 24, 2007
Brighton, MA 02135
To whom it may concern:
I have reason to believe that the Brighton carrier unit recently lost mail that should have been delivered to my house, and I would like you to find it and ensure that it is delivered in a timely fashion.
My family was out of town from the afternoon of August 9 until the evening of August 13. I placed a hold on our mail through the USPS Web site, indicating that delivery should stop after August 9 and resume on August 14, and that I would pick up our held mail when we returned.
There was mail in our mailbox when we returned on August 13, so the hold wasn’t completely effective. This has happened numerous times before. I wish you would fix this problem.
I went to the post office on the morning of August 14 to pick up our held mail and resume delivery. The clerk went into the back and came out a few minutes later with a stack of mail which did not seem large enough to account for two or three days of mail delivery. I figured that was just a fluke, shrugged, and went on my way.
Fast forward to ten days later, when I realized that the packet of forms necessary for our children to start school after Labor Day had never arrived. I called around to other school parents and discovered that they’d received their packets over a week before. I called the school office, and they informed me that the packets were mailed out on August 10, which means that our packet should have arrived on August 11 or August 13, while our mail was being held.
The fact that our packet never arrived, combined with the fact that the bundle of mail I was given was smaller than it should have been, suggests that some of our mail is still sitting somewhere in the post office waiting to be delivered.
If so, then please find our mail, deliver it, figure out how this happened, and make sure it doesn’t happen again.
Please respond to this letter.
I mailed this letter on Friday, August 24. A few days later, on Tuesday, August 28, we received the missing packet of forms, postmarked August 10, and another delayed piece of mail (the check we were waiting for from British Airways!), postmarked August 7. I’m sure this timing is no coincidence.
I have not yet received a response to my letter from the Postmaster.