[You can read the whole series of Honda Village postings here.]
November 17, 2009
American Honda Motor Company, Incorporated
Honda Automobile Customer Service
Fax: (310) 783-3023
To whom it may concern:
I sent you the attached letter via fax on November 17. You did not give me the courtesy of a reply, but at least the spam directed at my wife’s email address seems to have stopped.
Unfortunately, now Honda Village is spamming MY email address, email@example.com, instead of my wife’s.
Honda Village obtained my email address when I sent them a message through their Web site on October 15, 2009. Here is the exact content of that message:
(Do not add my email address to any bulk email lists as a result of this submission. I am providing you with my email address only so that you can respond to this request. NO OTHER USE OF MY EMAIL ADDRESS IS AUTHORIZED.)
(Do not add my postal mailing address to any direct-marketing lists as a result of this submission. I am providing you with my postal address only so that you can remove me from your direct-marketing list as described below. NO OTHER USE OF MY POSTAL ADDRESS IS AUTHORIZED.)
For months now, you have been sending me junk mail in envelopes that you have intentionally designed to deceive recipients. You’ve made them look like some sort of official certified or registered mail, and you’ve intentionally left your company name and return address off of the envelopes. These envelopes are clearly designed to get people to open them, when they would just throw them in the trash if it was obvious they were from you.
This kind of deceptive direct-mail advertising is exceedingly slimy. It is distressing to me that I purchased a vehicle from a company that employs such slimy tactics. You have proven to me, unfortunately not for the first time, that my initial impression, that you were different from all the other slimy car dealers out there, was wrong.
Whatever mailing list I am on to be sent these slimy mailings — please get me off of it. Right now. And leave me off of it. Permanently.
As you can see, I clearly and unequivocally told Honda Village NOT TO PUT ME ON ANY SPAM LISTS, and yet that is exactly what they have done. Here’s what has transpired since then:
- October 17, 2009 – I received a “Did you get my info” form sales email from Alex Stoyanov, which I ignored since it was obviously irrelevant to what I had written to Honda Village about.
- October 18, 2009 – I received a “The best use of your time” form sales email from Alex Stoyanov, which I (again) ignored since was (again) obviously irrelevant to what I had written to Honda Village about.
- January 3, 2010 – I received a “Your Honda Service Reminder” email from firstname.lastname@example.org, i.e., the same spam that you had previously been sending to my wife’s address as outlined in my previous letter. I immediately unsubscribed by clicking on the link in the email.
- January 4, 2010 – I received a “Valuable Honda Service Offers” email from email@example.com. When I clicked on the link to unsubscribe, it informed me that I was already unsubscribed! Isn’t it remarkable that Honda can continue to send me email messages from which I’ve supposedly already unsubscribed?
- February 22, 2010 – I received another “Valuable Honda Service Offers” email. Once again, when I clicked on the link to unsubscribe, it informed me that I already was.
In short, Honda Village started spamming me when I clearly and unequivocally told them not to, and they are continuing to spam me over a month and a half after I told their automated system to unsubscribe me and their system confirmed that I was, in fact, unsubscribed.
All of this spamming my wife and me against our will is a direct violation of the federal CAN-SPAM Act.
You forced me to waste an hour of my time writing my last letter to get you to stop spamming my wife, and now you’ve forced me to waste another hour of my time writing this letter to get you to stop spamming me.
To be blunt, what is WRONG with you people?!
MAKE THE SPAM STOP. NOW. AND MAKE SURE IT NEVER STARTS UP AGAIN. EVER.
CC: E. Peter Mullane, Esq.