In my life, I am blessed in many ways. I have a wonderful family; I am part of several great communities; I have a good job I love with people I respect and learn from every day; I have a roof over my head and enough food to eat.
However, like many other people, the thing that is in shortest supply in my life is time. And the time I can’t afford most of all, the time that drives me crazier than anything else in my life, is the time I am forced to waste dealing with other people’s incompetence. And this is why I am writing to you today to register two complaints, one general and one painfully specific.