Posts Tagged ‘Junk mail’

Lawyer letter from Village Automotive Group

Tuesday, February 16th, 2010

[You can read the whole series of Honda Village postings here.]

I received in the mail today a letter from E. Peter Mullane, the lawyer whom Village Automotive Group has apparently retained to respond to my Chapter 93a letter about their deceptive advertising practices.

It is worth noting that E. Peter Mullane’s chief claim to fame is that he is one of the lawyers who defended John J. Connolly Jr., the former FBI agent who was convicted in federal court of racketeering, obstruction of justice, murder and conspiracy to commit murder and will be spending the rest of his life in prison.  Nice!

I am not going to publish Mullane’s letter here, because there are all kinds of legal issues with that, and… well… Mullane is a lawyer, y’know?  I will, however, publish the response I just sent him, from which you can get a pretty good idea of the claims he made in his letter.  Enjoy!

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Honda Village is still at it; let’s see if the threat of a class-action lawsuit will put a stop to it!

Thursday, January 21st, 2010

[You can read the whole series of Honda Village postings here.]

January 22, 2010

Ray Ciccolo
Village Automotive Group
75 North Beacon Street
Allston, MA 02134-1912

Dear Mr. Ciccolo,

Once again, I find myself sending you a M.G.L. Chapter 93a letter because of Honda Village’s deceptive trade practices.

In June 2009, Honda Village started sending me promotional materials in envelopes that look like this:

[image elided; see my previous blog posting]

I am not going to waste my time explaining why this is clearly intended to deceive the recipient about the source, importance, and content of these mailings. I know this is so; you know this is so; the methods of deception and intent to deceive are obvious. I’m quite certain that a judge will agree.

I received a number of these mailings before I finally decided to ask you to stop sending them. On October 15, I sent a message through the contact form on your Web site which read as follows:

(Do not add my email address to any bulk email lists as a result of this submission. I am providing you with my email address only so that you can respond to this request. NO OTHER USE OF MY EMAIL ADDRESS IS AUTHORIZED.)

(Do not add my postal mailing address to any direct-marketing lists as a result of this submission. I am providing you with my postal address only so that you can remove me from your direct-marketing list as described below. NO OTHER USE OF MY POSTAL ADDRESS IS AUTHORIZED.)

For months now, you have been sending me junk mail in envelopes that you have intentionally designed to deceive recipients. You’ve made them look like some sort of official certified or registered mail, and you’ve intentionally left your company name and return address off of the envelopes. These envelopes are clearly designed to get people to open them, when they would just throw them in the trash if it was obvious they were from you.

This kind of deceptive direct-mail advertising is exceedingly slimy. It is distressing to me that I purchased a vehicle from a company that employs such slimy tactics. You have proven to me, unfortunately not for the first time, that my initial impression, that you were different from all the other slimy car dealers out there, was wrong.

Whatever mailing list I am on to be sent these slimy mailings — please get me off of it. Right now. And leave me off of it. Permanently.

Honda Village did not have the courtesy to reply. Furthermore, since I sent the message quoted above, I have received at least two more of these offensive mailings, the most recent one today.

If you had stopped sending these when I asked you to stop, I would have left it at that. But since you didn’t, I have decided to teach you a lesson not only about not sending junk mail to people who have asked you to stop, but also about engaging in deceptive trade practices.

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Frank Shaw / Vanguard Realty: Another junk-mailing Realtor

Monday, January 11th, 2010

I first asked Frank Shaw at Vanguard Realty in Brighton, MA to stop sending me junk mail in January 2008, through a contact form on his Web site.  He ignored me.

More junk mail arrived in late March, so I asked him again, this time using both the form and a phone call.

He sent me back a snarky response.  I, in term, sent him an equally snarky response.  He responded a second time, and this time he was somewhat less snarky and more conciliatory.

Conciliatory though he may have been, he didn’t actually do what I asked.  Since then, I have received at least five pieces of junk mail from him, and one from another Realtor in his office.

It seems that refrigerator magnets are Frank’s gimmick, since several of the junk mailings have contained them — the Patriots schedule, the Red Sox schedule, a 2010 calendar, etc.  I have no use for any of these, and they are far worse for the environment than simple paper junk mail.

Vanguard Realty is right in my neighborhood.  When my wife and I decide to sell our house, using a Realtor near us would be quite convenient both to us and to potential buyers.  But we’re not going to use one who ignores the most basic of requests (“stop sending us junk mail!”) from potential customers, and in the process damages the environment.

One cannot help but wonder why Frank doesn’t seem to understand that alienating potential customers is bad for business.

Micro Center enters the junk mail hall of shame

Monday, July 27th, 2009

July 27, 2009

Customer Complaint Department
Micro Electronics, Inc.
4119 Leap Road
Hilliard, OH 43026

To whom it may concern:

I first asked you to permanently remove me from your postal mailing list on October 10, 2007. I received a response that same day confirming my request. I received two more mailings that month, and then the mailings stopped. At least, they did until February 2009, when they started again after I bought something at one of your stores.

On February 16, I sent a message through your Web form, asking you once again to permanently unsubscribe me from your mailing list (yes, that means that even if I buy something from one of your stores, I don’t want you to put me back on the list!). I sent another request March 15, and a third on April 30, this time by email to csrs@microcenterorder.com.

Since I asked you on February 16 to stop sending me mailings, I’ve received six, most recently today.

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