Comcast was charging me $95 per month for internet and phone service. That was too much.
I got them to lower it to $75 per month, but I had to pay extra for all non-local and long-distance calls. That was still too much.
They raised the equipment charge for my cable modem from $3 to $5 per month. That pissed me off, so I bought my own cable modem.
Not only that, but I decided it was time to send Comcast a message for being so slimy, so I switched to Vonage for phone service for $25 per month. You would think that would have lowered my total cost, except that when I canceled my Comcast phone service, I was no longer eligible for the special “bundle” rate on internet service, so they jacked up my internet service to $60 per month.
That pissed me off even more, so when I called today to swap out Comcast’s cable modem for my own, I also told them to downgrade me to their $40 per month internet service.
Believe it or not, what you get for that ridiculously high price is a 1mbps internet connection. Yes, you read that right, one megabit.
Fortunately, Comcast isn’t the only game in town. RCN will sell me a 1.5mbps connection, 50% faster than Comcast’s, for $25 per month, i.e., 37% less. That’s not even a promotional rate. Or, if I feel like spending $5 more per month, I can get a 10mbps connection, i.e., ten times as fast as Comcast for 25% less. And although that is a promotional rate, unlike Comcast, RCN will let me sign up for any new promotion that becomes available after my 12-month contract is up. Heck, even Verizon charges only $20 per month, half of what Comcast charges, for a 1mbps DSL line!
I haven’t switched to RCN yet, but I’ll probably be doing it some day soon when I’m in just the right mood.
Below is the letter I just sent the CEO of Comcast explaining how they managed to lose an $80 per month revenue stream over a lousy $2 per month. (more…)