Recently, the JanSport backpack I’ve been using for many years broke — the pull tab broke off of one of the zippers.
JanSport packs have a lifetime warranty. Following the instructions on the JanSport Web site, I sent the pack in for repair or replacement. The Web site promised a turnaround time of about two weeks.
About a week and a half later, I got this amusing postcard in the mail:
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![[Facebook]](http://blog.kamens.us/wp-content/plugins/bookmarkify/facebook.png)
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