JanSport inaugurated into the Consumer Activism Hall of Fame

By | March 7, 2010

Recently, the JanSport backpack I’ve been using for many years broke — the pull tab broke off of one of the zippers.

JanSport packs have a lifetime warranty.  Following the instructions on the JanSport Web site, I sent the pack in for repair or replacement.  The Web site promised a turnaround time of about two weeks.

About a week and a half later, I got this amusing postcard in the mail:

A couple of days later, about two weeks after I sent it, my backpack arrived, fully repaired, with this card enclosed with it:

It’s a little sad that the quality of customer service in this country has gotten so bad that it is remarkable for a company to have a good warranty and honor it cheerfully and quickly, but there you go.  Thanks, JanSport!

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4 thoughts on “JanSport inaugurated into the Consumer Activism Hall of Fame

  1. Paige Lee

    I am actually shopping for good quality backpacks..And I’d add jansport to that. Thanks for this info!

    Reply
  2. Paul

    Thanks for passing along your experiences with the limited lifetime warranty on JanSport backpacks. I had a 13-year-old Jansport pack whose main zipper wouldn’t stay closed (i.e., “zipper disease”) and your experiences encouraged me to send it in. They called me back the week after I sent it in, said that there were other problems with it, and asked could they just send me a brand new one of equivalent size and color. I said yes. It arrived about a week later.

    Reply
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  4. Nate

    That’s really awesome. Customer service has gotten so bad in this country, it’s great to find a company that simply does what it says it will, and does it without complaint. I’ll definitely keep an eye out for their tags next time I’m in the market for a backpack.

    Reply

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