Recently, the JanSport backpack I’ve been using for many years broke — the pull tab broke off of one of the zippers.
JanSport packs have a lifetime warranty. Following the instructions on the JanSport Web site, I sent the pack in for repair or replacement. The Web site promised a turnaround time of about two weeks.
About a week and a half later, I got this amusing postcard in the mail:
A couple of days later, about two weeks after I sent it, my backpack arrived, fully repaired, with this card enclosed with it:
It’s a little sad that the quality of customer service in this country has gotten so bad that it is remarkable for a company to have a good warranty and honor it cheerfully and quickly, but there you go. Thanks, JanSport!