Credit Card Services
Post Office Box 7092
Bridgeport, CT 06601
Account Number XXXX XXXX XXXX XXXX
I am writing to dispute the following charge:
01/29 02/01 85456110031701887007089 MAD HAT INTERNATIONAL COLUMBIA SC 18.45
Before making this purchase, I contacted the merchant and asked specific questions about the product I was considering purchasing, to determine if it would meet my needs. The answers to my questions provided by the merchant were objectively, factually incorrect. If the merchant had answered correctly, I would have known that the product was not suitable for my needs, and I would not have purchased it.
On the day the product arrived, February 2, 2010, I immediately ascertained upon opening it that the merchant had provided me with incorrect information and the product was useless to me. I put it back in its packaging without using it and sent the merchant email complaining about the problem. He did not respond to my email.
I sent another email February 22, and once again, the merchant did not respond.
I sent a third email March 7 which read as follows:
Digging through my email archive more carefully, I see that I did send you a message about this on February 2, and you did not reply. Then I wrote to you about it again on February 21, and again you did not reply. That’s rather surprising, since when I wrote to you before I bought the trick to ask if what I wanted to use it for would work, you responded very quickly.
I tried to be civil about this, but I really don’t appreciate being ignored, so let me lay it out for you: I sent you specific questions about this product. You answered those questions incorrectly. I would not have bought it if you had answered the questions correctly. The product does not do what I need it to do and is therefore useless to me. I expect you to refund my full purchase price, including the cost of shipping to me and return shipping to you, because the only reason the product is sitting in my house right now is because you gave me false information about it. If you ignore this email like you have ignored my two previous ones about this, then I will have no choice but to dispute the charge on my credit card and initiate a charge-back.
The merchant finally responded today, March 8, as follows:
This is the first email I have seen from you since your purchase. I am very busy and I give information to the best of my knowledge. I get over a hundred emails per day and try to reply to all of them personally. My reply below was accurate and gave you the information on how the trick worked. Now I have more important things to deal with than a little boy crying over a $5.00 trick. I am sorry it did not fit your needs, but I described it as accurately as I could. Feel free to send it back in new condition and we will refund it per our return policy.
This response is entirely unacceptable for many reasons, but it is a waste of time to enumerate them , so I will simply reiterate that I paid $18.45 for a product I did not want only because the merchant misled me, and as such, I expect for the full amount of the purchase, including shipping, to be refunded, and for the merchant to pay the cost of return shipping.