Monthly Archives: July 2009

The MBTA fails, yet again, to provide a minimal level of acceptable service

To: CabotSuperintendent@mbta.com Cc: <Steven.Baddour@state.ma.us>, <Rep.JosephWagner@hou.state.ma.us>, <Steven.Tolman@state.ma.us>, <Rep.KevinHonan@hou.state.ma.us>, <mayor@cityofboston.gov>, <Mark.Ciommo@cityofboston.gov>, <Michael.F.Flaherty@cityofboston.gov>, <Stephen.Murphy@cityofboston.gov>, <John.R.Connolly@cityofboston.gov>, <sam.yoon@cityofboston.gov>, “‘Governor Patrick’s Office (imailagent)’” <gov.webmail@state.ma.us>, “‘Halbert, David’” <David.Halbert@cityofboston.gov> John Houghton Superintendent, Cabot Bus Garage MBTA Dear Mr. Houghton, They say that the definition of insanity is doing the same thing over and over and expecting different results. If so, then I must… Read More »

Comcast is better at damage control than Continental

A letter I just received from Comcast: Mr. Kamens We can contact you the next time we send a service email to ensure you properly receive it. If that is something you would like us to do just let me know. Regarding the data discrepancy, our first task was repairing your account. We will continue… Read More »

Comcast fixes problem <8 hours after "executive email carpet bomb"

I received voicemail and email messages from a Comcast employee less than 3½ hours after I sent my “executive email carpet bomb” (EECB), asking for more information about the issue. I replied with details. A few hours later, less than eight hours after the EECB, I received a voicemail message from a Comcast employee indicating… Read More »

The Obamas’ date in NYC: letter to the editor the Herald didn’t print

I sent this letter to the Boston Herald on June 8. Unfortunately, they declined to print it. Although I wasn’t reading the entire paper every single day around that time, I don’t recall the Herald printing a single letter, column or article defending the Obamas against the attacks on them for their “date night” in… Read More »

Comcast continues to send service announcements to wrong email address, six months after first complaint

To: mitch_bowling@cable.comcast.com Cc: amy_banse@comcast.com, andrew_baer@cable.comcast.com, bradley_dusto@cable.comcast.com, brian_roberts@comcast.com, catherine_avgiris@cable.comcast.com, charlie_thurston@cable.comcast.com, david_cohen@comcast.com, david_juliano@cable.comcast.com, david_scott@cable.comcast.com, derek_harrar@cable.comcast.com, diane_robina@comcast.com, douglas_gaston@comcast.com, greg_butz@cable.comcast.com, jamie_davis@cable.comcast.com, jamie_davis@comcast.com, jeff_shell@comcast.com, john_ridall@cable.comcast.com, john_schanz@cable.comcast.com, joseph_donnelly@comcast.com, kevin_casey@cable.comcast.com, michael_angelakis@comcast.com, peter_kiriacoulacos@cable.comcast.com, ralph_roberts@cable.comcast.com, ralph_roberts@comcast.com, rick_germano@cable.comcast.com, sandy_wax@comcast.com, tony_werner@cable.comcast.com, william_stemper@cable.comcast.com Subject: Comcast sends service announcements to wrong email address for six months, ignores customer’s efforts to fix Mitch Bowling General Manager and Senior Vice… Read More »