AT&T GoPhone disservice

By | March 27, 2011

Dear AT&T,

Some people don’t pay for their own cell phones. There’s a reason why account emails about my 12-year-old daughter’s cell phone go to me instead of her. Thanks for screwing that up!

Sincerely,

An unimpressed customer


In reference to:

Dear AT&T GoPhone® Customer:

We want to alert you that future notifications regarding payments and related activity will be sent to you in the form of a free text message to your handset rather than email.

Visit us at www.att.com/gophone to view your account history, check your expiration date, and refill your account.

If you need to contact us please dial 611 from your handset or call 800-901-9878. Please do not reply to this email, as we are unable to respond from this address.

We greatly appreciate the opportunity to serve you.

Sincerely,

AT&T
GoPhone Payment Center

 

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