AdaptHealth wins the incompetent medical equipment supplier of the day award
They gave me incorrect instructions multiple times, then failed to deliver as promised, then refused (so far) to fix the failed delivery.
Category Archives: Consumer activism
AI’s going really well, eh?
To illustrate how well AI is going, here’s a prime example of the confidently wrong phenomenon, a.k.a. mansplaining as a service… I asked free Microsoft Copilot Chat: if I rename a shared file in Google Drive, does the name change for just me or everyone? The correct answer is that in fact it does change… Read More: AI’s going really well, eh? »
How hard should it be to get an electric wheelchair repaired with insurance coverage?
Because one healthcare horror story per day isn’t enough, I want to tell you the story of how I’ve been trying for over two months to get my uncle’s electric wheelchair repaired. It’s still broken. It still hasn’t even been picked up by the company that is supposed to repair it. First, some background information.… Read More: How hard should it be to get an electric wheelchair… »
Health insurance bureaucratic hell: Healthfirst, Integra Partners, Edgepark
A case study in why Healthfirst, Integra Partners, and Edgepark all suck. More broadly, the entire American healthcare system sucks, especially for elderly people, and it’s only going to get worse.
1Password problems running tally
Ride along as I document the many problems, ranging from trivial to substantial, that I’ve run into with 1Password.
First Manufacturing Co. selling customer email addresses in violation of its own privacy policy
I used a unique, privacy-protecting email address at their site. Over a year later a different company that sells the same type of gear spammed that address.
When I complained to First Manufacturing about it, an AI answered.
Slate’s new privacy policy is a dumpster fire
Slate’s new privacy policy is riddled with errors. It’s astounding that they published something so terrible. They should be embarrassed and ashamed.
Red Roof Inn in Batavia NY gives a master class in how not to respond to a mediocre review
Several factors led to a mediocre experience at the motel, and their passive-aggressive response about my complaints made things worse instead of better.
Tried to report likely fraud to insurance company, hit wall of cluelessness
No good deed goes unpunished.
Unbelievably, offensively useless chat with Healthfirst online support
A website that refuses access to critical documents is bad enough. Completely clueless chat agents who provide stock, bullshit, useless answers is much worse.