Quad Lock comes through after a few tech glitches
My Quad Lock 12V to USB smart adaptor failed. Quad Lock replaced it for free. I had to jump over several tech hurdles to make that happen.
Category Archives: Consumer activism
Why you should not buy from KiwiCo
They spam people who have previously asked them to stop, won’t admit to having done so, and won’t acknowledge that it’s not a thing they should do.
2026 Massachusetts ballot questions: my recommendations
YES on Question 1.
YES on Question 2.
NO on Question 3.
YES on Question 4.
NO on Question 5 (strong recommendation).
NO on Question 6.
YES on Question 7.
NO on Question 8.
YES on Question 9.
Anatomy of a recent AI robocall and how I responded to it
Cambridge Honda made a totally illegal AI robocall to me inviting me to tell my vehicle to them. I’m going to sue them under the TCPA. Want to join me?
Trustees of Reservations doesn’t know how to treat members or fully maintain their properties
They don’t respond to emails, phone messages, or paper letters, and they don’t maintain the trail markings or signage at their properties.
AdaptHealth wins the incompetent medical equipment supplier of the day award
They gave me incorrect instructions multiple times, then failed to deliver as promised, then refused (so far) to fix the failed delivery.
AI’s going really well, eh?
To illustrate how well AI is going, here’s a prime example of the confidently wrong phenomenon, a.k.a. mansplaining as a service… I asked free Microsoft Copilot Chat: if I rename a shared file in Google Drive, does the name change for just me or everyone? The correct answer is that in fact it does change… Read More: AI’s going really well, eh? »
How hard should it be to get an electric wheelchair repaired with insurance coverage?
Because one healthcare horror story per day isn’t enough, I want to tell you the story of how I’ve been trying for over two months to get my uncle’s electric wheelchair repaired. It’s still broken. It still hasn’t even been picked up by the company that is supposed to repair it. First, some background information.… Read More: How hard should it be to get an electric wheelchair… »
Health insurance bureaucratic hell: Healthfirst, Integra Partners, Edgepark
A case study in why Healthfirst, Integra Partners, and Edgepark all suck. More broadly, the entire American healthcare system sucks, especially for elderly people, and it’s only going to get worse.
1Password problems running tally
Ride along as I document the many problems, ranging from trivial to substantial, that I’ve run into with 1Password.