[Update: See NSTAR’s apology.] I wrote last year about NSTAR’s turning off paper billing without prior consent for customers enrolled in their e-Bill program. I sent a sternly worded complaint to NSTAR about this as well as complaining to the Department of Telecommunications and Energy. Well, they’re at it again.
HP is currently offering a promotion which includes rebates on several of their All-in-One printers as well as a $15 rebate on an HP Photo Value Pack when you purchase one printer in particular, the C5280. See here for more information about this promotion. Then read on for the experience I had trying to take… Read More »
Here’s the response from British Airways to my complaint to them about my delayed baggage:
A little over a month ago, I posted a letter I sent to American Airlines about a bad experience my family had on an international flight. I’ve received the following woefully inadequate response:
I bought a Netgear wireless router (model WGR614v7) early in May 2007 so that I could use WiFi at home. I’ve since exchanged it for a Linksys wireless router, and I will never purchase another Netgear product. Here’s why…
Recently, a backup tape containing over 800,000 unencrypted names and social security numbers for Ohio taxpayers and state employees was stolen from the car of Jared Ilovar, a 22-year-old college student working for the state as an intern.
Seen this morning on a truck which claimed to be from a company called “Assorted Stone & Cabinet”: “COVER CONNETICUT & MASSECHUSETTE” There was also a lot of Chinese writing on the truck, so one might reasonably assume that the company is owned by people who are not native English speakers. Nevertheless, maybe they could… Read More »
Apparently, the United States Postal Service has made a remarkable breakthrough in artificial intelligence. This evening, I bought stamps from an USPS Automated Postal Center (APC) kiosk. As I was leaving after completing my purchase, the kiosk bid me farewell with the following message: “It was my pleasure to serve you.” Remarkable!
I previously wrote about this in November 2005. Things have not improved. My newest attempt to shake things up:
I recently won a contest at www.trenchmice.com, and one of the prizes I received was the recently released book by Robert I. Sutton, Ph.D., The No Asshole Rule — Building a Civilized Workplace and Surviving One that Isn’t. It’s a fabulous book, and one I heartily recommend.