An employee from NSTAR called this morning about my recent complaint and asked to speak to me. My wife answered the phone and asked what to do, and I told her to ask him to communicate with me in writing, since I had no desire to waste my time speaking with him on the phone.… Read More »
[Update: See NSTAR’s apology.] I wrote last year about NSTAR’s turning off paper billing without prior consent for customers enrolled in their e-Bill program. I sent a sternly worded complaint to NSTAR about this as well as complaining to the Department of Telecommunications and Energy. Well, they’re at it again.
I got this email from NSTAR on August 14: