So now that HP has finally agreed to take back their crappy C5280 printer and refund my money, I’m in the market for something to replace it with. I’m leaning toward the Canon PIXMA MP830. Any comments about Canon printers in general or this one in particular? I’m going to be smart this time and… Read More: Replacing the C5280 »
On the morning of May 20, I filed suit against Hewlett-Packard in small claims court. Here’s the filing, if you’re curious (click on the thumbnail for a larger view): Shortly after filing the suit, I faxed a copy of the filing to my HP case manager. On May 22, someone from HP called to discuss… Read More: The end of the C5280 saga (almost) »
It gives me great pleasure today to write not about yet another bad consumer experience, but rather about an awesome one.
2:44pm: I faxed my Chapter 93a demand letter to HP. 3:48pm: My case manager left voicemail asking me to fax him copies of my receipts. 4:59pm: I faxed the receipts. 5:30pm: My case manager called. He agreed to refund my money. However…
__ ___ Street ____, __ _____-____ E-mail: jik@alum.mit.edu Fax: ___-___-____ Phone: ___-___-____ April 14, 2008 Hewlett-Packard Fax: ___-___-____ Ref: HP case manager ID # __________ (previously __________) To whom it may concern: This is a demand letter as required by Chapter 93a of the General Laws of Massachusetts.
One of my loyal readers asked what exactly I was illustrating with the scans I posted from a print generated by my C5280. Here’s the scan I posted yesterday, next to a scan of a print I made at CVS: C5280 print CVS print
A brief recap, for people who don’t want to read all of my blog postings about this problem: My HP C5280 printer doesn’t print photos properly. HP has sent me two replacement printers and four or five replacement ink cartridges, none of which have solved the problem. I have wasted around seven hours of my… Read More: HP still won’t fix my C5280 or give me my… »
In August 2007, I bought an HP PhotoSmart C5280 that wouldn’t work with my Mac, because HP shipped buggy software and didn’t bother to actually tell anyone, and I had to jump through ridiculous hoops to find and install the fixed software. When I started trying to print photos, which was the primary use for… Read More: Why won’t my HP C5280 All-In-One print decent photos? »
What kind of idiot designs a phone so that when it updates your clock for daylight saving time at two in the morning, it lets out a loud chime to let you know about it?! Did I really need to be woken up at two in the morning because my phone was so proud of… Read More: I am *so* switching to PalmOS or BlackBerry when my… »
I’ve just asked to be unsubscribed from the “jewish-boston” mailing list. I just can’t take it anymore.