Category Archives: Consumer activism

Fun and games with Samsung, FedEx, and recycled tracking numbers

I was so impressed with Samsung. I ordered a new laptop directly from their web site at 7:38pm last night. According to the emails I received while I was at work today, the laptop was shipped at 9:45am and delivered at 3:17pm. Shipping was free. Wow, awesome, right? But then I got home, and the… Read More: Fun and games with Samsung, FedEx, and recycled tracking numbers »

Dear Microsoft, please stop stonewalling me and fix my broken Skype subscription

I sent the following letter via certified mail this morning: May 23, 2017 Bradford L. Smith, President Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 Dear Mr. Smith, I have been trying to get an Office 365 / Skype issue resolved for over two and a half months. Your customer support representatives have alternated between… Read More: Dear Microsoft, please stop stonewalling me and fix my broken… »