Review: Comcast High-Speed Internet and Digital Voice®
I recently switched from Speakeasy DSL and a Verizon land line to Comcast High-Speed Internet and their Digital Voice® local phone service. The executive summary is that I’m very happy so far.
Category Archives: Consumer activism
CVS response to complaint about asking for ID
I got this mostly useless response to the complaint I sent CVS about their clerk asking to see ID for a credit-card purchase:
British Airways: giving credit where credit is due
I reported earlier that British Airways had not mailed the promised check to reimburse us for the clothes we had to buy in Israel when they lost our luggage. In fact, as noted here, they mailed the check a little over a week after they sent the letter promising it, and it was delayed in… Read More »
USPS loses our mail during four-day mail hold
We were out of town from August 9 through August 13, and I put a hold on our mail delivery during that time through the USPS Web site. The following letter tells what happened next:
CVS asking for ID for credit-card purchases
Just sent this feedback to CVS through their Web site:
Good apology from NSTAR
An employee from NSTAR called this morning about my recent complaint and asked to speak to me. My wife answered the phone and asked what to do, and I told her to ask him to communicate with me in writing, since I had no desire to waste my time speaking with him on the phone.… Read More »
First impressions of HP Photosmart C5280
A few days ago, I described the experience I had trying to buy an HP Photosmart C5280 All-in-One (printer, copier, scanner) and Photo Value Pack under a promotion being offered by HP. The printer arrived today, and I set it up. My first impressions of the printer itself are quite good — it’s a really… Read More »
Default judgment against Sprint in small-claims court
My small-claims court hearing with Sprint Nextel for the shafting I previously described was today. Sprint didn’t show up, and the clerk magistrate entered a default judgment in my favor. She said she was going to review the details of the complaint, which I provided to her in writing, and my other evidence, of which… Read More »
British Airways baggage handling roasted by the WSJ
Concerning my prevously described bad experience with British Airways’ terrible baggage handling, I’m sure not the only one! Today’s Wall Street Journal ran a story about it on page D1, with a teaser on the front page. “Welcome to London: Your Luggage Is Missing — Why British Airways Is Worse Than Even U.S. Airlines At Losing… Read More »
NSTAR turns off paper billing without customers’ consent AGAIN
[Update: See NSTAR’s apology.] I wrote last year about NSTAR’s turning off paper billing without prior consent for customers enrolled in their e-Bill program. I sent a sternly worded complaint to NSTAR about this as well as complaining to the Department of Telecommunications and Energy. Well, they’re at it again.