How not to design a monthly statement email
This Massachusetts Department of Transportation web site provides the user with an incredibly poor user experience!
Category Archives: Government activism
Brookline parking meter credit card fee is obnoxious, yes, but also illegal
Dear Mr. Kleckner [Melvin Kleckner, Brookline MA Town Administrator], I was so happy to see that the Town of Brookline is continuing its ongoing efforts to make parking in Brookline as unpleasant as possible by recently adding a 30-cent fee for all credit-card transactions in parking meters. I’m sure the owners of small businesses in… Read More »
Will the City of Boston fix the flooding problem on our block?
Our street keeps flooding due to bad grading and inadequate drainage. The City of Boston needs to do something about it.
Thoughts about the Equifax data breach
The Equifax breach is a big deal. There are things you need to do right now to protect yourself.
Congratulations to Jeff Gonneville on his new role at the MBTA
Several years ago, I contacted my state senator, Will Brownsberger, and asked for his help addressing a serious problem: some MBTA buses were leaking engine fumes into their passenger compartments, sickening passengers and putting their long-term health at risk. I wrote about this issue extensively here. In response, Will arranged for me to meet with… Read More »
Election Day 2016: My endorsements and recommendations
Here are my endorsements and recommendations for Election Day 2016. President and Vice President If you’re still undecided, then I doubt there’s anything I could say that would change your mind. Suffice it to say that I wholeheartedly endorse Hillary Clinton and Tim Kaine, and I believe that any other vote would be irrational, immoral,… Read More »
“Passport Parking” is a rip-off
Passport Parking’s pay-by-phone service charges exorbitant fees, doesn’t inform customers about the fees up-front, makes it hard to obtain a refund, issues refunds slowly, has a broken web app, and has poor security.
On restricting access to Boston’s exam schools
Dear Mayor Walsh, My wife and I have lived in Boston, in a house we own, since 1997. We have five kids, the oldest of whom was just graduated from Boston Arts Academy and has been admitted to Boston University as a Menino Scholar. We expect to stay in Boston until our youngest child is… Read More »
Take back Congress: support these candidates!
Holding onto the presidency isn’t enough. We need to take back Congress. Click through and support these candidates!
Dear Massachusetts RMV: little things make a big difference
The Massachusetts RMV, where, “These are the hours we’re open,” has an implicit, “… unless we feel like it.”