July 5, 2007 Customer Relations USA British Airways Post Office Box 690098 East Elmhurst, NY 11369-0098 To whom it may concern: My wife and I are incensed over the loss of our baggage on a recent British Airways flight. Actually, “loss” is a misnomer, because BA knew where our baggage was at every moment and… Read More: Lost baggage, take 1 »
I followed the instructions I was given for refilling my Dell 3000cn toner cartridges to the letter. They didn’t work. The printer kept telling me over and over again to replace the toner cartridge I’d refilled. I finally got it to accept the refilled cartridge by enabling the “non-dell toner” option. To do this, hit… Read More: What the Dell 3000cn toner refill instructions don’t tell you »
I recently bought a kit from Toner Wiz for refilling the toner cartridges for my Dell 3000cn printer. The kit was supposed to come with instructions and a funnel for pouring the toner into the cartridge. The kit arrived with neither instructions nor funnel. I sent them email at their support address. They emailed back… Read More: Why not to use Toner Wiz »
http://www.metronaps.com/
It never ceases to amaze me that the folks who run the MBTA can’t seem to handle the simplest aspects of running a working public transit system. Over and over again, I’ve found myself complaining to them about things that just shouldn’t come up, because they should just be handled properly to begin with.
I just sent this letter to Senators Kennedy and Kerry and Congressman Michael Capuano:
Citigroup and Chase both offered as a deal recently where we could transfer balances to our cards issued by them and get a low interest rate until the transferred balance was paid off. Due to either sloppiness or bank error, I managed to miss a monthly payment to both cards. How the two banks handled the… Read More: Late credit card payments: Citigroup good, Chase bad »
I recently decided to send a bottle of Scotch to a friend as a gift. Guess what? You Can’t Do That. FedEx, UPS and the USPS all refuse to accept packages containing alcoholic beverages. FedEx and UPS both said that a license is required to ship alcoholic beverages. The USPS simply says that alcoholic beverages… Read More: Wanna send someone a bottle of booze? Think again! »
I just sent this letter to the CEO of Sprint to tell him how his company permanently lost me as a customer.
Take a look at http://www.trenchmice.com/. It’s a new site which I’d describe as an “enlightened” version of www.f*edcompany.com. One major difference is that people are encouraged to post about not only companies where bad things are happening, but also about companies where things are going well. Furthermore, there’s a clever community moderation system which keeps… Read More: trenchmice.com »