Tag Archives: Cleveland or Newark?

It’s not about the money

I’ve been pilloried by many commenters on this blog and others for threatening to sue Continental over what happened to my daughter.  You know, “This is what’s wrong with our society,” “People who think that a lawsuit is the right answer to every slight are scum,” stuff like that. The thing is, I never said… Read More »

Offer from Continental

I spoke again today with the Continental customer service representative who has been handling this issue. She apologized again, assured me again that the airline takes what happened very seriously, assured me that the issue is being handled at the highest levels of senior management, and assured me that a full investigation was being conducted,… Read More »

Media frenzy

You’ve probably noticed by now that the story has gone viral today.  It’s been picked up all over the country, including the AP and USA Today.  It’s been covered in far too many places for me to list even a fraction of them.  The Consumerist story has over 40,000 hits, the story on my blog has… Read More »

Electronic irony

I just received an email message from Continental Airlines which starts as follows: Subject: Continental Airlines Feedback Dear M Kamens, Your opinion is important to us. You are receiving this email because you recently contacted Continental Airlines Reservations. Continental kindly requests your feedback regarding the service you received when you contacted them regarding travel options.… Read More »