See When kids are all alone at 10,000m, published May 1 by The New Zealand Herald. The author of the article, Danielle Murray, did a remarkably good job of getting her facts right about what happened to me daughter, with the exception of saying that it happened “in June last year,” when in fact it… Read More »
Bob Sutton writes about how earlier this summer, United Airlines (which is the merger of the old United and Continental) lost a 10-year-old girl. Aside from the exact details of how they lost her, the story is surprisingly similar to what happened to my daughter in 2009. It is depressing, but not surprising, to learn… Read More »
Annie and Perry Klebahn had a horrible experience sending their unaccompanied minor daughter on United, very similar to the experience my wife and I had sending our daughter on Continental three years ago (before Continental and United merged). Just like I did, they are trying to agitate for change, to make things better in the… Read More »
Flying on United wasn’t entirely bad, but poor policies and procedures or failures to follow them caused several problems that could have been avoided, including a violation of passenger privacy.