Tag Archives: Lands’ End

I wrote last week about Lands’ End’s poor handling of a return under their “Guaranteed. Period.” policy. Here’s their response, which I received a few days ago:

January 8, 2011 John D. Goodman Executive Vice President, Apparel and Home Sears Holdings Corporation 3333 Beverly Road Hoffman Estates, IL 60179 Dear Mr. Goodman, “Guaranteed. Period.®” is a lie. In case you’re not familiar with it, here is the entire guarantee offered at www.landsend.com: The Lands’ End guarantee has always been an unconditional one.… Read More »