Tag Archives: Stop & Shop

Stop & Shop still treating me like a thief, still not training their employees, still not maintaining their equipment

Hey @StopandShop let me tell you why you just lost $350 of business from me. 1/ As I’ve written to you several times before (https://blog.kamens.us/2020/07/11/why-stop-shop-just-lost-500-of-my-business/, https://blog.kamens.us/2017/09/10/please-stop-shop-stop-treating-me-like-a-thief/), it’s bad enough when your Scan-It loss prevention system treats loyal, long-term customers like me as thieves. 2/ It’s even worse when it doesn’t work well. It’s even worse… Read More »

Why Stop & Shop just lost $500 of my business

July 11, 2020 Store ManagerStop & Shop60 Everett StreetAllston, MA 02134-1952 To whom it may concern: There are a number of things I like about your establishment. You are close to where I live. You have a decent selection of Kosher foods. You usually have most of the things I need in stock, and when… Read More »

Please, Stop & Shop, stop treating me like a thief

Dear Stop & Shop, I’ve been a customer at the Stop & Shop at 60 Everett Street in Allston, Massachusetts for twenty years. I’ve been “in your database” with a Stop & Shop Card for as long as your chain has used Stop & Shop cards. In the past five years, I’ve spent on average… Read More »

Stop & Shop just about redeems itself

I received a call last night in response to the complaint letter recently I sent to Stop & Shop. The ensuing conversation yielded the following relevant information:

How Stop & Shop lost me as a customer

February 10, 2013 The Stop & Shop Supermarket Company, LLC Attention: Consumer Affairs 1385 Hancock Street Quincy, MA 02169 To whom it may concern: My wife and I spend over ___ on groceries every year. Until today, a large fraction of that was spent at Stop & Shop. However, after what happened to me today,… Read More »

Is it just my imagination, or does the selection at the Allston Stop & Shop really suck compared to the nearby Shaw’s?

November 22, 2009 Store Manager Stop & Shop 60 Everett Street Allston, MA 02134 Dear Sir or Madam, I like your store for several reasons: it is the closest supermarket to my house; I like the “Scan It!” system; and you give five cents back for reused bags. Unfortunately, these positives only go so far,… Read More »

StarKist Chunk Light Tuna goes head-to-head with Stop & Shop’s and loses

Cans of tuna in American supermarkets used to hold 6 ounces. Then, a number of years ago, the manufacturers all decided to shrink their cans to 5.5 or 5.45 ounces without lowering the price. More recently, they all decided to go down to 5 ounces, again without lowering the price. Annoyed by this most recent… Read More »