Two years ago, I told the story of US Airways essentially holding my wife and children hostage in Georgia, demanding that we pay hundreds of dollars in change fees so that they could fly home a day later than originally planned. They couldn’t fly on the original date because my wife had a serious illness… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got my monthly US Airways Dividend Miles statement in email today. Here’s what I sent in response:
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Executive summary As expected, US Airways refused to refund the $500 we paid to get my wife home after her illness, and instead offered me five $150 travel vouchers, one for each ticket. I told the customer relations rep that she could send the vouchers if she wanted to,… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I posted a complaint about our US Airways experience at http://www.my3cents.com/showReview.cgi?id=51307.
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) (If you’re trying to find out how to complain to US Airways, see this posting.) March 10, 2009 Doug Parker Chairman and Chief Executive Officer US Airways 111 West Rio Salado Parkway Tempe, AZ 85281 Dear Mr. Parker, I am writing about the outrageous experience which has prompted my… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Good: I just spoke to the U.S. Airways reservations desk and booked my wife and kids on the same flight for tomorrow that they’d originally been scheduled on for today. That’s the good news. Bad: The fare for the Tuesday flight is $100 higher than the fare for the… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got the letter from the nurse in Georgia, confirming that my wife was too ill to fly today, at 3:00pm today, Eastern time. Ten minutes later, I queued up that letter as well as an explanatory cover letter to be sent to the fax number that the customer… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I waited on hold for almost two hours before finally being connected to someone in the customer relations department at U.S. Airways. I started out by asking if I could just get someone to read my letter rather than being forced to tell the whole story again, and she… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I faxed the letter below to the U.S. Airways customer relations department over 40 minutes ago. So far, no response (no surprise there). I then tried to call them using the toll-free voice number on the slip of paper they gave me at the airport (to tell them I… Read More »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) There’s an old Dilbert strip where the boss makes his disdain for his employees so clear that Dilbert blurts out, “Good Lord! You’ve stopped even pretending to be on our side!” This is what came to mind to me today when I realized that U.S. Airways has stopped even… Read More »