Tag Archives: Citizens Bank

Citizens Bank: the bad house-guest who won’t leave

[address elided] August 23, 2015 Citizens Bank Consumer Loan Servicing RJW 218 P.O. Box 42002 Providence, RI 02940-2002 To whom it may concern: My wife and I paid off our Citizens Bank HELOC around August 2011. You never sent us the original note stamped PAID. You never sent us a discharge notice. You never recorded… Read More »

Century Bank scorecard

My wife and I recently closed our Citizens Bank checking account and home equity line of credit (HELOC) and opened new ones at Century Bank. We decided to do this after many unsatisfactory interactions with Citizens. We’ve learned a lot about Century in the short time we’ve been doing business with them. I wanted to… Read More »

Citizens Bank credit card dispute idiocy

I recently sent Citizens Bank, the issuer of our primary credit card, a letter disputing a charge on the card. Being eminently familiar with the rules surrounding such disputes, I included in my letter all of the required information. A week or so later, I got back this letter:

Terrible UI Design of the Day

The Citizens Bank Web site recently added a new feature: bill payees can be put into groups. When you first visit the “Add/Manage Groups” page, it looks like this: The first stupid UI decision should be obvious after a moment’s thought. Once you’ve set up your groups, you will rarely if ever create new ones,… Read More »

Citizens Bank promises, doesn’t deliver, $50 promotional credit to me and presumably many others

July 23, 2010 Lawrence Fish Executive Chairman RBS Citizens, N.A. 1 Citizens Plaza Providence, RI 02903-1344 Dear Mr. Fish, Please find enclosed a complaint about your institution which I just filed with the office of the Attorney General of Massachusetts. You promised me a $50 promotional credit and then never paid it. I spent almost… Read More »