Bob Sutton writes about how earlier this summer, United Airlines (which is the merger of the old United and Continental) lost a 10-year-old girl. Aside from the exact details of how they lost her, the story is surprisingly similar to what happened to my daughter in 2009.
It is depressing, but not surprising, to learn that nothing has changed.
Hi Jonathan,
Did you contact Diane Dwyer at NBC in the Bay Area, who the other blogger writes is likely doing a story on this case, to tell her about your experience?
Rachel
http://www.nbcbayarea.com/on-air/about-us/Diane_Dwyer.html