Why you can’t trust hotels.com customer ratings
I recently booked a stay at a motel through hotels.com. The night I checked in, hotels.com sent me email asking me to rate my check-in (literally, the subject line said, “How was your check-in, Jonathan K?” and the body of the email said “How’s your trip going, Jonathan Kamens? Rate your check-in experience.”). Thinking that’s… Read More »