Author Archives: jik

Another another bad user experience from Amtrak

Great news, y'all. You get two "Why is @Amtrak service so terrible?" stories in one day! How exciting! (See the last installment at https://twitter.com/jikamens/status/1407335005450342403) #TrainTwitter 1/ I'm taking the Acela home tonight, so I figured hey, what the heck, I'll use one of my upgrade coupons to hop into first class and enjoy unbridled Acela… Read More »

Petco violates customer privacy, refuses to confirm appropriate steps were taken to mitigate incident

I recently received a shipment of cat food from Petco which, as far as I know, I had not ordered. I did have a “repeat delivery” order scheduled for that variety of cat food, but usually when Petco is about to send you a repeat delivery order they notify you by email to give you… Read More »