(Simulblogged.) February 1, 2011 Mayor Thomas M. Menino 1 City Hall Square, Suite 500 Boston, MA 02201-2013 mayor@cityofboston.gov (617) 635-4500 Dear Mayor Menino, On the brink of yet another major snowstorm, I am writing to complain about how incredibly bad the city’s handling of the snow has been this winter.
I recently sent Citizens Bank, the issuer of our primary credit card, a letter disputing a charge on the card. Being eminently familiar with the rules surrounding such disputes, I included in my letter all of the required information. A week or so later, I got back this letter:
A walk of less than 0.4 miles on one side of the street in Brighton Center, showing 20 violations of the City of Boston’s snow shoveling regulations, many of which are the fault of the city itself. Here are the violations, with time stamps in the video: 0:36 437 Washington St. – curb cut (Foster… Read More »
I wrote last week about Lands’ End’s poor handling of a return under their “Guaranteed. Period.” policy. Here’s their response, which I received a few days ago:
As I recently wrote, I had trouble on my iMac when one user was suddenly unable to send mail using Mail.app. After attempting to fix the problem myself, I opened a support case with Apple under our AppleCare contract on Friday, December 24.
I recently encountered a bizarre problem with Mail.app, the email client included in Mac OS X, that took me quite a while to solve (with no help from AppleCare; more on that in a separate blog posting). I’m posting about the problem and its solution here so that, with any luck, the next person who… Read More »
Letter I sent to the Herald this morning: To the editor: Wellesley Parking Clerk Bonita Legassie dispatched a parking attendant with a handheld computer Legassie knew was broken (“Driver finds survey ticket a wrong turn”, Jan.10). The broken handheld issued parking citations which Legassie knew were bogus. Legassie did nothing to dismiss the bogus citations,… Read More »
January 8, 2011 John D. Goodman Executive Vice President, Apparel and Home Sears Holdings Corporation 3333 Beverly Road Hoffman Estates, IL 60179 Dear Mr. Goodman, “Guaranteed. Period.®” is a lie. In case you’re not familiar with it, here is the entire guarantee offered at www.landsend.com: The Lands’ End guarantee has always been an unconditional one.… Read More »
Here’s the letter I originally sent to the Boston Herald, with mark-up (strikeout for removed text, green for added) showing what they actually printed today: To the editor: It is infuriating to see rich people, who can afford to give back their imaginary “profits” from Bernie Madoff’s Ponzi scheme, whining about the actions of Irving… Read More »
In the last six months I have received no less than 16 promotional mailings from Comcast, many of them only a few days apart. I have tried repeatedly to get them to stop sending me these mailings, to no avail. I filed a complaint about it with the Better Business Bureau; not only did Comcast… Read More »