Comcast responds with more of the same bad service
Less than a day after I posted my letter to my blog, and before the printed letter even reached Comcast, I received an emailed response:
Author Archives: jik
Comcast drops the ball yet again
April 13, 2009 Mitch Bowling General Manager and Senior Vice President, Online Services Comcast One Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103-2838 Dear Mr. Bowling, Today, my wife received at her Comcast email address, elided@comcast.net, your email message with the Subject line “Apology for Service Disruption”. My wife’s email address is a secondary address… Read More »
Is that period English or Hebrew?
I recently found myself writing a document containing mostly English and a little bit of Hebrew on Linux in OpenOffice.org Writer (using a prerelease of the upcoming Fedora 11). I was pleased to see that since the last time I looked, right-to-left (RTL) text entry has improved by leaps and bounds in both Linux and OpenOffice.org. I… Read More »
Sayonara to US Airways Dividend Miles
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got my monthly US Airways Dividend Miles statement in email today. Here’s what I sent in response:
US Airways responds to my letter
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Executive summary As expected, US Airways refused to refund the $500 we paid to get my wife home after her illness, and instead offered me five $150 travel vouchers, one for each ticket. I told the customer relations rep that she could send the vouchers if she wanted to,… Read More »
Complaint posted on my3cents.com
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I posted a complaint about our US Airways experience at http://www.my3cents.com/showReview.cgi?id=51307.
Cutler Majestic Theatre at Emerson College: Bad for my mailbox, bad for the environment, bad for their donors
I have been asking the folks at the Cutler Majestic Theatre at Emerson College for over a year to stop sending postal mailings to our address. According to my records, I’ve contacted them on January 4, 2008, November 21, 2008, November 22, 2008, and January 6, 2009. During that time, they’ve sent me three mailings,… Read More »
Complaint letter to CEO of US Airways
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) (If you’re trying to find out how to complain to US Airways, see this posting.) March 10, 2009 Doug Parker Chairman and Chief Executive Officer US Airways 111 West Rio Salado Parkway Tempe, AZ 85281 Dear Mr. Parker, I am writing about the outrageous experience which has prompted my… Read More »
StarKist Chunk Light Tuna goes head-to-head with Stop & Shop’s and loses
Cans of tuna in American supermarkets used to hold 6 ounces. Then, a number of years ago, the manufacturers all decided to shrink their cans to 5.5 or 5.45 ounces without lowering the price. More recently, they all decided to go down to 5 ounces, again without lowering the price. Annoyed by this most recent… Read More »
Safety warning: Jordan’s Furniture / Pulaski Build-A-Bear loft bed risk of collapsing ladder
Executive Summary The Pulaski Build-A-Bear loft bed, sold by Jordan’s Furniture and other furniture retailers, has a dangerous safety defect with the brackets with which the ladder is attached to the bed. Jordan’s Furniture failed to adequately address this defect when notified about it. The U.S. Consumer Product Safety Commission is currently investigating. I am… Read More »