Author Archives: jik

Cutler Majestic Theatre at Emerson College: Bad for my mailbox, bad for the environment, bad for their donors

I have been asking the folks at the Cutler Majestic Theatre at Emerson College for over a year to stop sending postal mailings to our address.  According to my records, I’ve contacted them on January 4, 2008, November 21, 2008, November 22, 2008, and January 6, 2009.  During that time, they’ve sent me three mailings,… Read More »

Complaint letter to CEO of US Airways

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) (If you’re trying to find out how to complain to US Airways, see this posting.) March 10, 2009 Doug Parker Chairman and Chief Executive Officer US Airways 111 West Rio Salado Parkway Tempe, AZ 85281 Dear Mr. Parker, I am writing about the outrageous experience which has prompted my… Read More »

Safety warning: Jordan’s Furniture / Pulaski Build-A-Bear loft bed risk of collapsing ladder

Executive Summary The Pulaski Build-A-Bear loft bed, sold by Jordan’s Furniture and other furniture retailers, has a dangerous safety defect with the brackets with which the ladder is attached to the bed.  Jordan’s Furniture failed to adequately address this defect when notified about it.  The U.S. Consumer Product Safety Commission is currently investigating.  I am… Read More »

U.S. Airways: the good, the bad, and the unbelievable

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Good: I just spoke to the U.S. Airways reservations desk and booked my wife and kids on the same flight for tomorrow that they’d originally been scheduled on for today.  That’s the good news. Bad: The fare for the Tuesday flight is $100 higher than the fare for the… Read More »

Trapped in Georgia: Still no tickets for tomorrow’s flight

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got the letter from the nurse in Georgia, confirming that my wife was too ill to fly today, at 3:00pm today, Eastern time. Ten minutes later, I queued up that letter as well as an explanatory cover letter to be sent to the fax number that the customer… Read More »

U.S. Airways claims they’ll waive the fees if I document my wife’s illness

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I waited on hold for almost two hours before finally being connected to someone in the customer relations department at U.S. Airways. I started out by asking if I could just get someone to read my letter rather than being forced to tell the whole story again, and she… Read More »

Complaint letter to U.S. Airways

(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I faxed the letter below to the U.S. Airways customer relations department over 40 minutes ago.  So far, no response (no surprise there). I then tried to call them using the toll-free voice number on the slip of paper they gave me at the airport (to tell them I… Read More »