I was the “lead” letter to the editor (i.e., the one in the grey box in the center of the letters page under a photo of the front page I was writing about) in yesterday’s Boston Herald. It’s here on their Web site; here’s the text in case it’s no longer accessible there. Following their… Read More: Letter published in yesterday’s Herald »
Less than a day after I posted my letter to my blog, and before the printed letter even reached Comcast, I received an emailed response:
April 13, 2009 Mitch Bowling General Manager and Senior Vice President, Online Services Comcast One Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103-2838 Dear Mr. Bowling, Today, my wife received at her Comcast email address, elided@comcast.net, your email message with the Subject line “Apology for Service Disruption”. My wife’s email address is a secondary address… Read More: Comcast drops the ball yet again »
I recently found myself writing a document containing mostly English and a little bit of Hebrew on Linux in OpenOffice.org Writer (using a prerelease of the upcoming Fedora 11). I was pleased to see that since the last time I looked, right-to-left (RTL) text entry has improved by leaps and bounds in both Linux and OpenOffice.org. I… Read More: Is that period English or Hebrew? »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I got my monthly US Airways Dividend Miles statement in email today. Here’s what I sent in response:
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) Executive summary As expected, US Airways refused to refund the $500 we paid to get my wife home after her illness, and instead offered me five $150 travel vouchers, one for each ticket. I told the customer relations rep that she could send the vouchers if she wanted to,… Read More: US Airways responds to my letter »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) I posted a complaint about our US Airways experience at http://www.my3cents.com/showReview.cgi?id=51307.
I have been asking the folks at the Cutler Majestic Theatre at Emerson College for over a year to stop sending postal mailings to our address. According to my records, I’ve contacted them on January 4, 2008, November 21, 2008, November 22, 2008, and January 6, 2009. During that time, they’ve sent me three mailings,… Read More: Cutler Majestic Theatre at Emerson College: Bad for my mailbox,… »
(Follow the whole story at http://blog.kamens.brookline.ma.us/tag/trapped-in-georgia/.) (If you’re trying to find out how to complain to US Airways, see this posting.) March 10, 2009 Doug Parker Chairman and Chief Executive Officer US Airways 111 West Rio Salado Parkway Tempe, AZ 85281 Dear Mr. Parker, I am writing about the outrageous experience which has prompted my… Read More: Complaint letter to CEO of US Airways »
Cans of tuna in American supermarkets used to hold 6 ounces. Then, a number of years ago, the manufacturers all decided to shrink their cans to 5.5 or 5.45 ounces without lowering the price. More recently, they all decided to go down to 5 ounces, again without lowering the price. Annoyed by this most recent… Read More: StarKist Chunk Light Tuna goes head-to-head with Stop & Shop’s… »